Device management

What should I do when the QR code scanning failed?

The Register code can be viewed on the cover of the Quick guide. Just type in it manually when adding the device.

How to deal if the device goes offline?

1.Check the battery of the device and charge it.
2.Move the camera closer to the router.
3.Get in the "Settings→General→Wi-Fi Connection" to modify the network if you recently changed your WiFi name or password.
4.If the above steps do not solve the problem, please delete the offline camera on Youkey Life and add it again.

How to switch Wi-Fi for the device?

Get in the "Settings→General→Wi-Fi Connection" menu and operate according to the prompts in the App.

What should I do if long press the SYNC button on a battery device and it doesn't respond？

Connect the DC5V/2A power supply for charging. If the device still does not respond after continuous charging, please contact youkey after-sales.

Live

Live streaming is unsmooth. How to deal with it?

1.Try to switch the mobile phone network.
2.Get in the "Settings→Video" menu, change the "Live Video Quality" to "Auto".
3.Try to move the device closer to the router.

How do I switch the view mode between "Top/Bottom View" and "picture in picture" ?

Get in the "Settings→View" menu, switch the "Top/Bottom View" and the "picture-in-picture View".

Intelligent

How to deal with the false motion detection or no motion detection?

1. Select the interested Detection Type in the "Settings→Motion Detection→Detection Type" menu.
2. Adjust the Sensitivity appropriately in the "Settings→Motion Detection→Detection Sensitivity" .
3. Set the Detection Zone in the "Settings→Motion Detection→Detection Zone" to make the detection more accurate.

How to adjust the speaker volume？

Get in the "Settings→Audio" menu, you can turn up the "Two-way Audio Volume" here.

Storage

How to set the recording quality?

Get in the "Settings→Video" menu and the storage resolution can be set through the "Recording Quality".

How to set continuous recording?

Get in the "Settings→Video→Continuous Recording", turn on the "Continuous Recording" function;

Audio

How to set the recording quality?

Get in the "Settings→Video" menu and the storage resolution can be set through the "Recording Quality".

Image

My image is upside down. What should I do?

Get in the "Settings→General→Flip Horizontal" menu and open the "Rotate Image 180°" function to flip the screen.

Other

What should I do if the time watermark in the video is not correct?

Get in the "Settings→General→Time Settings" menu,you can select the correct time zone

Can I turn off the P310 video function for privacy reasons?

Simply turn on the "Privacy Mode" in its Settings.

How do I configure if I want to turn on the white light at night?

Get in the "Settings→Video→Night Vision" menu, select "Infrared & Light Auto Mode".